Next, if the issue is NOT caused by others making heavy use of your network, follow the steps below to troubleshoot your home network.
Is the problem intermittent or persistent?. Are there others in your household (either on the VPN or off) who may be taxing your home network by, for example, connecting to classes, playing internet games, or streaming video?. Does this happen on other devices in your house?. To get to the bottom of a VPN performance issue, Brown’s IT staff will need your answers to a few questions: Contact the IT Service Center or your ITSC or DCC if you need additional assistance. 
If you are able to connect, but performance while connected is significantly degraded, follow the steps below.
The setup files and installation instructions are available at.
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